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FAQ
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Refund Policy
Plans
Use of Service
Refund Policy
Q.
How can I get a refund?
Plans
Q.
What is the difference between the trial and Studio Plans?
Q.
Can the current plan offerings change in the future?
Q.
What are credits?
Q.
How often do I need to top up credits?
Q.
How long are the credits valid?
Q.
Can I try the service for free?
Q.
How are credits deducted?
Q.
Please tell me about the enterprise plan.
Use of Service
Q.
I want to use the service via Cloud API.
Q.
How can I create a backing track with vocals removed from music source or YouTube videos.
Q.
I need a better music separation service.
Q.
Will the uploaded files be used outside of the service?
Q.
How long are the uploaded and processed files stored?
Q.
The file processing takes too long.
Q.
I want to separate vocals from duets or a cappella songs individually.
Q.
I want to separate other instruments such as violins or trumpets.
Q.
How can I resolve copyright issues for the processing results?